FAQ

BILLING:

Payment is captured at the time the order is placed. We accept the following payment methods: PayPal, Credit Card (in process) All payments are processed through a secured checkout process We do not accept payment via money order, check, COD, or cash. We also cannot accept partial payments. The charge will appear on your credit card statement

IS PURCHASING SAFE?

We make sure to provide you secure and SAFE payments. You can pay with PayPal, Debit- or Credit Card. Our shop is SSL and AES-256 Bit secured to keep all of your information private and anonymous. Your details are safe and third-parties have no access. Provided information stays private and will not be given away.

HOW DO YOU SHIP A PACKAGE?

Packages from our warehouse in HongKong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. 
Multiple Shipment: To increase shipping times we ship out every parcel separately once it is available. Items may be delivered in separate packages to speed up delivery times! So it is totally normal if you received one item but not the other. Do not worry, the other items are on the way.

HOW CAN I FIND MY TRACKING INFORMATION?

Usually, we provide our customers tracking number on Email within 5-7 days, if you don't receive your tracking you can leave us a request here

Note: Tracking Number is updated usually within 5-7 Business Days. If your tracking number doesn't get any updates please don't worry, few of our products ships overseas and gets updates only when it arrives in the customer destination country.

In rare cases, when we cannot provide you with the tracking number, you can avail 60 days of returning policy if the item does not arrive. Please make sure to check your tracking number to see where your order currently is.

If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us. if there are any further issues. You can get in contact with us here

WHERE DO YOU SHIP TO?

We ship worldwide over 200 countries

HOW MUCH WILL SHIPPING COST?

All orders, Shipping cost 4.95$. No BS or hidden fees.

HOW LONG DOES INTERNATIONAL SHIPPING TAKE? (*THIS DOESN’T INCLUDE OUR 1-3 DAY PROCESSING TIME.)

Shipping time varies by location. These are our estimates: United States/Canada 12-21 days. 

Europe 12-29 days. Australia/NZ 12-29 days. Mexico/Central America/South America 17- 45 days.

REASONS FOR DELAYS IN DELIVERY - EXCEPTIONAL CASES

Customs Inspections, Port/Terminal Congestion, Vessel Delays due to

Weather Conditions, Public Holidays, Re-routing & Additional Stops.

WHAT IF I HAVEN'T RECEIVED MY PACKAGE?

Check all external locked mailboxes, Contact your local post office to see if they have it held for you

(always provide your tracking number to them) If you still cannot locate your package, contact us at support@epiclootshop.net with your order number in the subject field.

I HAVE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact us at support@epiclootshop.net with your order number in the subject field.

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 12 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the 12 hours) with your change/cancellation request details included. 

HOW TO CONTACT US: 

You can message us at support@epiclootshop.net or
here . A support specialist will get back to you as fast as possible.

Secure Payments
SSL Certificate System
Worldwide Shipping
Over 200 Countires
Money back
Money back guarantee
24/7 Customer Support
info@epiclootshop.net